Play responsibly,
enjoy safely
99ltd believes that entertainment should always be safe and controlled. Our responsible gaming tools and guidelines will help you play within the right limits.
Safe and Responsible Gaming
Our core principles
At 99ltd, responsible gaming is not just a policy — it is the foundation of every decision we make.
Player protection comes first
We are always committed to ensuring the protection of every player on our platform. Your account and personal information are completely secure.
Controlled and fair play
99ltd follows a fair play policy. Every game is independently tested and outcomes are entirely random — no manipulation of any kind.
Age verification and the 21+ rule
We strictly ensure that only people aged 21 or above can open an account and play on our platform.
Awareness and education
Our goal is to spread the understanding among our players that gambling is entertainment, not a source of income.
Support always at hand
If you ever need help, support is available 24/7 via live chat and email. Our team is always by your side to guide you in the right direction.
Privacy and security
Your personal information and financial transactions are fully protected with SSL encryption.
Warning signs of gambling addiction
If you or someone close to you shows the signs below, help should be sought immediately. Recognising the problem is the first step.
- Trying to recover lost money by placing even more bets after a loss.
- Repeatedly trying to stop playing but failing, and being unable to control yourself.
- Spending more time gambling while neglecting family, friends, or work.
- Borrowing money or spending savings to gamble, and being dishonest about it.
- Feeling restless, irritable, or low when not gambling.
- Being unable to focus on normal daily tasks and constantly thinking about playing.
- Continuing to play even when in financial difficulty, skipping bills or essential expenses to place bets.
Control is in your hands
After logging in to 99ltd, go to Account Settings to use these tools.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once set, it takes effect immediately; a cooling-off period applies if you want to raise the limit.
Temporary Break (Time-Out)
Want to take a break for a few days? Use the time-out feature to temporarily suspend your account for anywhere between 24 hours and 90 days. You will not be able to log in during this period.
Self-Exclusion
If you want to keep yourself away from the platform entirely for a longer period, request self-exclusion. Once active, it cannot be reversed before the set period expires.
Session Time Limit
Set a limit on how long you play each day. Once the set time is up, you will receive an automatic reminder and, if needed, your session will be ended.
21+ Age Requirement
You must be 21 years of age or older to open an account and play any game on 99ltd. We verify age at registration and may request proof of age at any time. Protecting minors from participating in gambling is our top priority.
Build healthy gaming habits
Gambling should be a form of entertainment — like watching a film or watching a cricket match. 99ltd wants you to always enjoy this experience with a smile. To do that, it helps to build a few simple habits.
Set a fixed budget before you play and do not go beyond that limit. Remember, trying to recover lost money is the biggest mistake you can make. Every bet is an independent event — previous losses or wins do not influence the next outcome.
Take regular breaks. Playing for long stretches without stopping reduces focus and increases the risk of making emotional decisions. Take at least a 10-15 minute break every hour — get up, walk around, drink some water.
Never play with borrowed money or money taken on credit. Only bet money whose loss would have no impact on your daily life. You should never put financial pressure on your family or friends.
Mental health and gambling
Never use gambling as a way to cope with depression, loneliness, stress, or anxiety. Playing in that state leads to taking far greater risks on impulse, and makes the situation worse.
Avoid playing while under the influence of alcohol or any other substance. Decisions made with a clear head are the right decisions. You can use 99ltd's time-out feature at any time to step away from the platform for a while.
If your family or someone close to you feels that gambling is having a negative effect on your life, take that seriously. Rather than dismissing their concern, have an open conversation with them.
Seeking professional help is not a sign of weakness — it is a sign of courage. If you feel the situation is becoming difficult to manage on your own, contact 99ltd's support team or seek advice from a mental health professional.
Stay safe, enjoy the entertainment
Follow the responsible gaming policy and enjoy slots, cricket betting, live casino, and much more on 99ltd.
Need help? We are always here
If you have any questions or concerns about controlling your gambling, speak directly with our team.
24/7 Live Chat
Join our live chat any time, any day. Our trained team is ready to guide you on everything from setting deposit limits to self-exclusion. Support is available in both Bengali and English.
Email Support
You can share detailed matters with us by email. Our email address is: [email protected] — any request related to responsible gaming is processed with the highest priority.
Frequently Asked Questions
Answers to the most frequently asked questions about responsible gaming.