99ltd's Privacy Policy
This policy provides a clear and detailed description of how your personal information is collected, used, and kept secure.
Introduction & Applicability
About This Policy
99ltd ("we", "us", or "the platform") operates a safe and trusted online entertainment service for users in Bangladesh. This privacy policy ("policy") explains how we process your personal information when you visit our website 99ltd.mom, create an account, or use any of our services.
By using this website, you are considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, you are advised to stop using our services.
We may update this policy from time to time. Any changes will be noted with a revised date on this page. For significant changes, we will send a notification to your registered email.
What Information We Collect
Identity Information
When you register an account with 99ltd or use our services, the following information may be collected:
- Full name and date of birth
- Email address
- Mobile phone number
- Residential address
- National ID or passport details (for identity verification)
- Mobile banking number (bKash, Nagad, Rocket)
Usage Information
The following information may be recorded automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Pages visited and time spent
- Game history and preferences
- Transaction details and timestamps
- Cookies and tracking tokens
Financial Information
The following financial information is stored for the purpose of processing transactions:
- Deposit and withdrawal amounts
- Details of payment methods used (bKash, Nagad, Rocket)
- Transaction reference numbers
- Account balance history
We do not store your full payment account credentials. Each transaction is secured through the mobile banking provider's own security systems.
Communication Information
When you contact us, the following information may be stored:
- Live chat conversation details
- Content of messages sent by email
- Records of complaints and support requests
- Customer satisfaction survey responses
This information is used for the purpose of improving service quality and resolving disputes.
Purpose of Data Use
Primary Use Cases
99ltd uses the information collected about you only for the following legitimate purposes:
- Account management: To create, verify, and maintain your account.
- Service delivery: To provide games, betting, and entertainment services.
- Financial transactions: To correctly process deposits and withdrawals.
- Identity verification: To confirm that you are genuinely 21 years of age or older.
- Fraud prevention: To detect unauthorised transactions and suspicious activity.
- Responsible gaming: To monitor gaming behaviour and provide support where needed.
- Customer service: To resolve your questions and complaints.
- Technical improvement: To enhance the platform's performance and security.
- Legal compliance: To comply with applicable laws and regulations.
We do not sell your personal information to third parties for marketing purposes.
Cookies & Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. 99ltd uses cookies for the following purposes:
- Essential cookies: Essential for keeping login sessions active and maintaining security.
- Functional cookies: To remember your preferred language and settings.
- Analytics cookies: To understand website traffic and usage patterns.
Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may prevent some important platform features from working properly.
Cookie management options are available in most modern browsers such as Chrome, Firefox, or Samsung Internet. These changes can be made from the browser's "Settings" or "Privacy" section.
Data Sharing & Disclosure
Sharing Information with Third Parties
99ltd does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service providers: Limited information is shared with authorised providers such as bKash, Nagad, and Rocket for payment processing. These providers operate under their own privacy policies.
- Game providers: Necessary session information may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI to ensure game services.
- Legal authorities: Information may be provided in response to lawful requests from law enforcement agencies or court orders.
- Business transfers: In the event of a company merger or acquisition, user information may be transferred; you will be notified in advance in such cases.
Your information will not be disclosed for any purpose other than those listed above.
Data Security Measures
SSL Encryption
All our data transmissions are protected by 256-bit SSL encryption. This ensures that all communication between your browser and our servers is completely secure.
Access Control
Your information can only be accessed by authorised staff, and only for specific service-related purposes. All access is monitored and logged.
Security Reviews
Our systems undergo regular security reviews. Any potential vulnerabilities are identified and addressed promptly.
Response to Security Breaches
If a data security breach occurs that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as soon as possible — and where feasible, within a maximum of 72 hours. The notification will include details of the nature of the breach, the likely consequences, and the remedial steps we have taken.
Data Retention Period
How Long Information Is Retained
99ltd retains your personal information only for as long as necessary. Retention periods are determined based on the following factors:
- Active accounts: All relevant information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, some information may be kept for a specified period to meet legal obligations.
- Transaction records: Financial transaction information may be retained for an extended period for audit and dispute resolution purposes.
- Cookie data: Analytics cookies are generally stored for a limited period and are automatically deleted upon expiry.
Once legal requirements have ended and your information is no longer needed, we delete or anonymise it using a secure method.
Your Rights
As a 99ltd user, you have the following rights regarding your personal information. Contact us to exercise these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted.
Right to Data Portability
You can request to receive the information you have provided in a standard format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
How to Exercise Your Rights
If you wish to exercise any of the rights above, please contact us. We will respond as quickly as possible after verifying your request. We may ask for some information for identity verification purposes.
Support email: [email protected]
Protection of Minors
Age Restriction
99ltd's services are for persons aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.
By registering an account, you agree to provide accurate information about your age. We endeavour to confirm user age through identity verification procedures.
If we become aware that we have inadvertently collected information from someone under the age of 21, we will immediately close that account and delete the associated information.
Policy Changes & Contact
Policy Changes
99ltd reserves the right to review and update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we will send a notification to your registered email. Continued use of the service after any changes will be taken as your consent to the updated policy.
We recommend that you review this page regularly to stay informed about the latest data protection practices.
Contact Us
If you have any questions, comments, or concerns about this privacy policy, please contact us:
Email:
[email protected]
Live Chat:
24/7 direct support — available in Bengali and English
Response Time:
We are committed to resolving your queries quickly
Learn More
View our other policy and information pages